Online Customer Care Assistant

Job Description:

Weyerhaeuser is seeking an experienced and dedicated Online Customer Care Assistant to join our team in Washington, D.C. As an Associate Level position, the successful candidate will have at least 4 years of relevant experience in online customer service.

Responsibilities:- Respond to customer inquiries and concerns via email, chat, and social media platforms in a timely and professional manner- Resolve customer issues efficiently and accurately, escalating to appropriate teams when necessary- Assist with order processing, tracking, and delivery coordination- Collaborate with other departments to ensure a seamless customer experience- Stay up-to-date on product knowledge, promotions, and company policies- Provide feedback to management on customer trends, recurring issues, and areas for improvement

Requirements:- Minimum of 4 years of experience in online customer service- Reliable and dedicated work ethic- Strong problem-solving skills- Ability to adapt to changing priorities and handle multiple tasks simultaneously- Excellent written and verbal communication skills- Proficiency in Microsoft Office and customer relationship management (CRM) software- Bachelor's degree in Business, Communications, or related field preferred

Benefits:- Medical coverage- Paid sick leave- Travel opportunities

Working Environment:At Weyerhaeuser, we believe in paving the way for diversity and inclusivity, creating a culture of belonging where every employee feels valued and respected. As an Online Customer Care Assistant, you will have the opportunity to contribute to our inclusive work environment and help shape our customer care strategies.

Equal Opportunity Statement:Weyerhaeuser is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, veteran status, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.