Job Description:As an Online Contact Center Manager at Starbucks in San Antonio, Texas, you will be responsible for overseeing the online contact center operations to ensure exceptional customer service is provided to support the company's online presence. This part-time position at the Associate Level requires a minimum of 5 years of experience in a similar role. The ideal candidate will be independent and dedicated, possessing strong negotiation and cooperation skills.
Responsibilities:- Manage the online contact center team to ensure all online inquiries, comments, and feedback are addressed in a timely and professional manner- Monitor and analyze customer interactions to identify trends and areas for improvement - Implement strategies to enhance customer satisfaction and loyalty - Collaborate with other departments to address customer service issues and implement solutions- Develop and maintain a positive working environment that prioritizes quality in all aspects of work, products, and services- Ensure compliance with company policies and procedures
Requirements:- Bachelor's degree in business or a related field preferred- Minimum 5 years of experience in a customer service or contact center management role- Strong communication and interpersonal skills - Proven track record of successful team leadership and development - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software
Benefits:As a Starbucks employee, you will be eligible for a retirement plan, relocation allowance, and life insurance. We are committed to providing a positive and inclusive working environment where every employee is valued and supported.
Equal Opportunity Statement:Starbucks is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workforce and encourage individuals of all backgrounds to apply.
Deadline to apply: May 29, 2024
We look forward to welcoming a talented and dedicated Online Contact Center Manager to our team at Starbucks in San Antonio, Texas!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
