Online Contact Center Manager

Job Description:

CenterPoint Energy is seeking an experienced and motivated Online Contact Center Manager to join our team in Indianapolis, Indiana. As a part-time position at a mid-to-senior level, the Online Contact Center Manager will be responsible for managing and overseeing all aspects of our online contact center operations.

Responsibilities:- Develop and implement strategies to optimize online contact center performance and customer satisfaction- Manage a team of online customer service representatives to ensure timely and effective communication with customers- Monitor key performance indicators and develop action plans to improve efficiency and effectiveness- Collaborate with other departments to ensure seamless integration of online contact center operations with overall business objectives- Stay up to date on industry trends and best practices to continually improve online contact center operations- Collect and analyze data to identify trends and opportunities for improvement- Maintain a positive and motivating work environment for online customer service representatives- Handle escalated customer complaints and issues in a professional and timely manner

Requirements:- 8 years of experience in online contact center management or a related field- Motivated and dedicated personality traits- Strong planning and negotiation skills- Excellent communication and interpersonal skills- Ability to thrive in an environment that embraces and navigates change seamlessly

Benefits:- Dental insurance- Company transportation- Gym membership

Working Environment:At CenterPoint Energy, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing exceptional customer service and making a positive impact in the community.

Equal Opportunity Statement:CenterPoint Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.