As the Online Contact Center Manager at AK Steel Holding in Columbus, Ohio, you will play a crucial role in managing and leading the online contact center team. This part-time, mid-to-senior level position requires a minimum of 6 years of experience in the customer service industry.
Responsibilities:1. Manage and oversee the daily operations of the online contact center.2. Develop strategies to improve customer service and satisfaction through online channels.3. Hire, train, and supervise a team of online contact center representatives.4. Monitor and evaluate team performance to ensure KPIs and goals are met.5. Collaborate with other departments to address customer issues and provide solutions.6. Analyze data and trends to make informed decisions that enhance the online customer experience.7. Implement new technologies and tools to optimize online contact center operations.8. Maintain up-to-date knowledge of industry best practices and trends.
Requirements:1. 6 years of experience in customer service, with at least 2 years in a managerial role.2. Proven ability to lead and motivate a team of customer service representatives.3. Excellent communication skills and the ability to effectively interact with customers and colleagues.4. Passionate and energetic personality.5. Strong people management skills with a focus on developing and coaching team members.6. Attention to detail and ability to analyze data to make data-driven decisions.7. Thrives in an environment that embraces and navigates change seamlessly.8. Bachelor's degree in Business Administration or a related field is preferred.
Benefits:1. Vision insurance.2. Training & professional development opportunities.3. Gym membership.
Equal opportunity statement: AK Steel Holding is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.
If you meet the requirements and are ready to take on the challenge of being an Online Contact Center Manager at AK Steel Holding, we encourage you to apply by the deadline of June 12, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
