Online Contact Center Associate

Job Description:

Yum Brands is seeking a dedicated and hardworking Online Contact Center Associate to join our team in San Antonio, Texas. As an entry-level position, no experience is required, but a positive attitude and willingness to learn are a must. This is a part-time role, ideal for individuals looking to gain experience in customer service and communication within a fast-paced environment.

Responsibilities:- Respond to customer inquiries and concerns via email, chat, and social media platforms- Provide exceptional customer service by addressing customer needs and resolving issues in a timely and professional manner- Utilize negotiation skills to handle customer complaints effectively and find a satisfactory resolution- Assist customers with placing orders, tracking shipments, and processing returns- Utilize time management skills to prioritize tasks and meet performance goals set by the company- Collaborate with team members to ensure a harmonious working environment and promote a culture of respect and collaboration

Requirements:- High school diploma or equivalent- Excellent communication skills, both written and verbal- Strong problem-solving abilities and a customer-focused mindset- Ability to work in a fast-paced environment and multitask effectively- Proficiency in basic computer skills and knowledge of Microsoft Office applications- Willingness to learn and adapt to new technology and software systems

Benefits:- Dental insurance- Company-provided equipment- Medical coverage

Yum Brands is committed to creating a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, religion, gender, sexual orientation, age, or any other factor. All qualified applicants will receive consideration for employment. Apply now to join our team and start a rewarding career in the contact center industry.

Deadline to apply: May 24, 2024How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.