Job Description:
Calpine is seeking a diligent and independent Online Contact Center Assistant to join our team in San Diego, California. As an Associate Level position, the Online Contact Center Assistant will be responsible for providing exceptional customer service and support to clients through various online platforms.
Responsibilities:1. Respond to customer inquiries and provide accurate information regarding products and services.2. Assist customers with online transactions and troubleshoot any issues that may arise.3. Maintain a high level of customer satisfaction by resolving complaints and ensuring timely follow-up.4. Collaborate with team members to improve overall efficiency and customer experience.5. Analyze data and trends to identify opportunities for process improvement.6. Manage email and chat correspondence with customers in a professional and efficient manner.
Requirements:1. Minimum of 2 years of experience in a customer service or contact center role.2. Strong communication skills and ability to work independently.3. Confidence in handling challenging situations and providing effective solutions.4. Leadership skills to guide and mentor team members.5. Critical thinking abilities to analyze complex problems and implement solutions.6. Proficiency in Microsoft Office and familiarity with online communication tools.7. Bachelor's degree in a related field preferred.
Personality Traits:1. Independent: Ability to work autonomously and make decisions on behalf of the company.2. Confident: Displaying self-assurance and professionalism when interacting with customers.
Soft Skills:1. Leadership: Ability to motivate and inspire team members to achieve common goals.2. Critical Thinking: Evaluating information and making sound decisions based on analysis.
Benefits:1. Company-provided equipment for remote work.2. Free accommodation for selected candidates.3. Flexibility to work remotely, promoting a healthy work-life balance.
Working Environment:Calpine promotes equality and fairness for all employees, fostering a culture of diversity and inclusion.
Deadline to Apply:May 8, 2024
Equal Opportunity Statement:Calpine is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
