Online Client Support Representative

Job Description:

Citigroup is seeking an enthusiastic and motivated Online Client Support Representative to join our team in Philadelphia, Pennsylvania. As an Entry Level position, no prior experience is required, making this an ideal opportunity for those looking to kickstart their career in the finance industry.

Responsibilities:- Provide excellent customer service to clients via online platforms, including chat, email, and social media.- Assist clients with account inquiries, problem resolution, and general information about Citigroup products and services.- Work closely with other team members to ensure timely and accurate responses to client inquiries.- Use negotiation skills to resolve client issues and mitigate potential conflicts.- Maintain a high level of attention to detail when managing client accounts and data entry.- Stay up-to-date on industry trends and changes in Citigroup policies to provide accurate information to clients.

Requirements:- Resourceful and reliable individuals who can handle a high volume of client interactions.- Strong negotiation skills and the ability to resolve conflicts in a professional manner.- Excellent attention to detail to ensure accuracy in client communications and data entry.- Ability to work in a fast-paced environment and adapt to changing priorities.- Strong communication skills, both written and verbal.- Proficiency in Microsoft Office and experience with online customer service platforms is a plus.

Benefits:- Parental leave for eligible employees.- Free food provided in the office.- Travel and spending expenses for work-related activities.- Promotion of work-life balance and employee well-being through various programs and initiatives.

Equal Opportunity Statement:Citigroup is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We welcome individuals of all backgrounds to apply for this position.

Deadline to apply: June 12, 2024

Don't miss out on this exciting opportunity to join Citigroup as an Online Client Support Representative! Apply now to be part of a dynamic team and start your career in the finance industry.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.