Job Description:
As an Online Client Support Manager at General Electric in Los Angeles, California, you will be responsible for managing and overseeing all aspects of online client support services for our company. This role requires a high level of expertise in customer service, online communication, and project management. The ideal candidate will have at least 7 years of experience in a similar role, with a proven track record of success.
Responsibilities:1. Manage a team of online client support specialists, ensuring they deliver exceptional customer service to our clients.2. Develop and implement online client support strategies to improve customer satisfaction and drive business growth.3. Monitor and analyze online client support metrics to identify trends and make data-driven decisions.4. Collaborate with cross-functional teams to ensure seamless integration of online client support services with other departments.5. Stay up-to-date on industry trends and best practices in online client support to continuously improve our services.6. Handle escalated customer inquiries and provide timely and effective resolutions.7. Develop and maintain relationships with key clients to ensure ongoing satisfaction and retention.
Requirements:1. 7+ years of experience in online client support or a related field.2. Strong leadership skills and the ability to motivate and inspire a team.3. Excellent communication and interpersonal skills.4. Proven track record of managing and growing online client support services.5. Ability to adapt to a fast-paced and evolving work environment.6. Strong project management skills and the ability to prioritize and multitask effectively.7. Bachelor's degree in Business Administration, Marketing, or a related field.
Personality traits: Driven, hardworkingSoft skills: Adaptability, cooperation
Benefits:- Paid Time Off (PTO)- Training & professional development opportunities- Visa sponsorship for eligible candidates
Working environment:At General Electric, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and provide our team members with the resources they need to succeed.
Equal Opportunity Statement:General Electric is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
