Online Client Support Associate

Job Description:

Cablevision Systems is seeking a motivated and confident Online Client Support Associate to join our team in Washington, D.C. This is a full-time position at the Associate level, requiring at least 2 years of experience in a similar role. The ideal candidate will be passionate about providing excellent customer service and have a high level of emotional intelligence and time management skills.

Responsibilities:- Provide online support to clients via email, chat, and phone- Resolve client inquiries and issues in a timely and professional manner- Assist clients with account setup, troubleshooting, and billing questions- Maintain accurate records of client interactions and transactions- Collaborate with the sales and technical teams to ensure a seamless client experience- Stay up to date on company products and services to provide accurate information to clients

Requirements:- 2+ years of experience in client support or a related field- Confident and passionate attitude towards customer service- Strong emotional intelligence and ability to empathize with clients- Excellent time management skills and ability to prioritize tasks- Proficiency in Microsoft Office and CRM software- Strong communication skills, both written and verbal- Ability to work independently and in a team environment

Benefits:- Free accommodation for out-of-town employees- Visa sponsorship for international candidates- Paid Time Off (PTO) for vacation, sick days, and holidays- Performance-based recognition and rewards- Opportunity for career growth and development within the company

Equal Opportunity Statement:Cablevision Systems is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to building a diverse and inclusive workforce and encourage individuals from all backgrounds to apply.

Deadline to Apply: April 24, 2024

If you meet the requirements for this position and are excited about the opportunity to join our team, please submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to Cablevision Systems.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.