Online Client Support Associate

Job Description:

HollyFrontier located in Philadelphia, Pennsylvania, is seeking a part-time Online Client Support Associate to join our team. This entry-level position requires a minimum of 1 year of experience, and we are looking for individuals who are resourceful, energetic, and possess strong project management and decision-making skills.

Responsibilities:- Provide online support to clients through various communication channels, including email, chat, and phone- Assist clients with account setup, troubleshooting technical issues, and navigating our online platform- Collaborate with the sales and marketing teams to ensure a seamless client experience- Monitor client feedback and escalate issues as needed to ensure timely resolution- Participate in training sessions to stay up-to-date on product changes and updates- Maintain accurate records of client interactions and follow up as needed

Requirements:- 1 year of experience in a customer service or support role- Strong communication skills and the ability to effectively interact with clients- Ability to think quickly on your feet and problem-solve in a fast-paced environment- Proficiency in Microsoft Office Suite and other online communication tools- Experience with project management and decision-making- High school diploma or equivalent required

Benefits:- Disability insurance- Visa sponsorship- Dental insurance

Working Environment:At HollyFrontier, we thrive in an environment that embraces and navigates change seamlessly. Our team is dynamic and constantly evolving to meet the needs of our clients and industry.

Deadline to apply: April 29, 2024

Equal Opportunity Statement:HollyFrontier is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.