Job Description:
Kohl's is seeking an energetic and resilient Online Client Service Specialist to join our team in Phoenix, Arizona. As a part-time Associate Level position, the Online Client Service Specialist will be responsible for providing exceptional customer service to our online clients. The ideal candidate will have a minimum of 2 years of experience in a similar role.
Responsibilities:- Respond to online client inquiries via email, chat, and phone in a timely and professional manner- Provide accurate and up-to-date information regarding products, promotions, and policies- Assist clients with order placement, tracking, and returns- Resolve client complaints and issues with a high level of empathy and understanding- Collaborate with other departments to ensure a seamless online shopping experience for clients- Maintain a positive and friendly attitude at all times- Meet and exceed performance goals related to client satisfaction and response times
Requirements:- Minimum of 2 years of experience in customer service or a related field- Resilient personality with the ability to handle difficult clients and situations with grace- Energetic demeanor and a passion for providing exceptional customer service- Strong people management skills and the ability to effectively persuade and influence others- Excellent written and verbal communication skills- Proficiency in Microsoft Office and online communication platforms- Ability to work well under pressure and in a fast-paced environment- High school diploma or equivalent
Benefits:- Parental leave for new parents- Profit sharing opportunities- Company transportation for eligible employees
Working Environment:At Kohl's, we value curiosity and questioning as tools for innovation and growth. Our team encourages a collaborative and supportive work environment where all ideas are welcome.
Deadline to Apply: June 12, 2024
Equal Opportunity Statement:Kohl's is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome all qualified candidates to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
