Job Description:
eBay is seeking a detail-oriented and customer-focused Online Client Service Assistant to join our team in San Francisco, California. As a part-time Associate Level role, the Online Client Service Assistant will be responsible for providing support to clients and customers through various online platforms.
Responsibilities:1. Communicate effectively with clients and customers through email, chat, and other online channels.2. Respond to inquiries, resolve issues, and provide guidance on products and services.3. Assist in processing orders, tracking shipments, and handling returns and exchanges.4. Maintain accurate records of interactions with clients and customers.5. Collaborate with internal teams to ensure a seamless customer experience.6. Stay up-to-date on product information, policies, and procedures.7. Provide feedback to improve customer service processes and procedures.
Requirements:1. Resourceful and adaptable individual with a strong customer service orientation.2. Excellent communication and presentation skills.3. Critical thinking and problem-solving abilities.4. Minimum of 3 years of experience in a customer service or client support role.5. Proficiency in Microsoft Office and online communication tools.6. Ability to work independently and as part of a team.7. Bachelor's degree in a related field preferred.
Benefits:1. Parental leave for eligible employees.2. Remote work flexibility.3. Relocation allowance for qualified candidates.4. Opportunities for professional development and advancement.
Working Environment:At eBay, we cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where all employees can thrive and grow.
Equal Opportunity Statement:eBay is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Deadline to Apply:May 23, 2024
Join the eBay team and help us deliver exceptional online customer service to clients and customers around the world! Apply now to be part of our dynamic and diverse team in beautiful San Francisco, California.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
