Job Description:
As an Online Client Relations Manager at 3M, located in Houston, Texas, you will be responsible for managing and maintaining relationships with our online clients. You will work closely with the sales and marketing teams to ensure customer satisfaction and retention. This role requires a high level of communication skills, attention to detail, and the ability to thrive in a fast-paced environment.
Responsibilities:- Build and maintain relationships with online clients through email, phone, and video conference.- Monitor client satisfaction and address any issues or concerns in a timely and professional manner.- Collaborate with sales and marketing teams to develop strategies for client engagement and retention.- Analyze data and trends to identify opportunities for growth and improvement.- Make informed decisions to enhance the overall customer experience.- Provide regular updates and reports to management on client relations activities.
Requirements:- Bachelor's degree in business, marketing, or a related field.- 5 years of experience in client relations or a similar role.- Strong communication and interpersonal skills.- Ability to work independently and as part of a team.- Proficiency in Microsoft Office and CRM software.- Hardworking and driven personality traits.- Strong analytical and decision-making skills.
Benefits:- Travel opportunities to visit clients and attend industry conferences.- Relocation allowance for candidates relocating to Houston, Texas.- Gym membership to promote health and wellness among employees.
Working Environment:At 3M, we thrive in an environment that embraces and navigates change seamlessly. As an Online Client Relations Manager, you will be part of a dynamic and collaborative team that values innovation and growth.
Equal Opportunity Statement:3M is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.
Deadline to apply: March 30, 2024.
Join our team at 3M and make a difference in online client relations! Apply now.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
