Online Chat Support Specialist

Online Chat Support Specialist

Instacart is seeking a confident and hardworking Online Chat Support Specialist to join our team in San Jose, California. This part-time entry-level position requires at least 1 year of experience in customer service.

Responsibilities:- Provide online chat support to customers with inquiries, issues, and feedback regarding Instacart services- Assist customers with placing orders, tracking deliveries, and resolving any problems that may arise- Respond promptly and professionally to all customer inquiries in a timely manner- Utilize internal resources and systems to provide accurate and efficient support to customers- Collaborate with other team members to ensure a seamless customer experience- Maintain a high level of customer satisfaction through excellent communication and problem-solving skills- Adapt to changes in workflow and processes to meet the needs of the business- Attention to detail in documenting customer interactions and feedback

Requirements:- 1+ year of experience in customer service, preferably in an online support role- Confident and hardworking with the ability to handle high-pressure situations- Excellent written communication skills with a strong attention to detail- Ability to adapt to a fast-paced and rapidly evolving work environment- Strong problem-solving skills and the ability to think on your feet- Proficiency in computer systems and software, with the ability to multitask effectively

Benefits:- Profit sharing opportunities- Company transportation provided- Disability insurance coverage

Working Environment:At Instacart, we thrive in an energetic and rapidly evolving work setting. Our team is dedicated to providing the best possible support to our customers while fostering a collaborative and inclusive workplace culture.

Deadline to Apply:May 24, 2024

Equal Opportunity Statement:Instacart is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.