Online Chat Support Specialist

Job Description:

We are seeking a driven and customer-focused Online Chat Support Specialist to join our team at Mastercard in Columbus, Ohio. As an Associate Level position, this part-time role requires a minimum of 2 years of experience in customer service or a related field.

Responsibilities:- Provide timely and accurate responses to customer inquiries via online chat- Troubleshoot and resolve customer issues efficiently and effectively- Utilize problem-solving skills and creativity to address complex customer concerns- Maintain a positive and professional attitude while engaging with customers- Document customer interactions and follow up as needed- Collaborate with other team members to ensure a seamless customer experience- Continuously seek opportunities to improve processes and enhance customer satisfaction

Requirements:- 2 years of experience in customer service or a related field- Hardworking and resilient attitude- Strong problem-solving skills and creative thinking abilities- Excellent written communication skills- Ability to multitask and prioritize in a fast-paced environment- Proficiency in using online chat and customer service software- Flexibility to work part-time hours as required

Benefits:- Paid sick leave- Profit sharing opportunities- Gym membership benefits

Equal Opportunity Statement:Mastercard is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law.

If you are looking to join a dynamic team in a company that promotes collaboration on a global scale, apply now to become our Online Chat Support Specialist at Mastercard in Columbus, Ohio. Deadline to apply is May 29, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.