Online Chat Support Manager

Job Description:

Core-Mark Holding is seeking a motivated and experienced Online Chat Support Manager to join our team in Columbus, Ohio. As the Online Chat Support Manager, you will be responsible for managing online chat support operations, overseeing a team of chat support representatives, and ensuring exceptional customer service delivery.

Responsibilities:- Manage and oversee the daily operations of the online chat support team- Develop and implement strategies to improve customer service and support efficiency- Train and coach chat support representatives to enhance their skills and performance- Monitor chat support performance metrics and provide regular reports to management- Handle escalated customer inquiries and provide resolutions in a timely manner- Collaborate with other departments to improve overall customer experience- Stay up-to-date on industry trends and best practices in online customer support

Requirements:- Bachelor's degree in Business Administration or related field- Minimum of 5 years of experience in online customer support or a similar role- Strong leadership and communication skills- Proven track record of managing a high-performing team- Resourceful and energetic individual with attention to detail- Ability to work in a fast-paced environment and prioritize tasks effectively- Team player with a cooperative attitude towards colleagues and customers

Benefits:- Dental insurance- Parental leave- Training & professional development opportunities- Opportunity to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement:Core-Mark Holding is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 22, 2024

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply and join our dynamic team at Core-Mark Holding.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.