Job Description:Broadcom is seeking a dedicated and resilient individual to join our team as an Online Chat Support Assistant in San Antonio, Texas. This part-time, entry-level position requires at least 1 year of experience in a customer service or online support role.
Responsibilities:1. Provide timely and accurate responses to customer inquiries through online chat support.2. Assist customers with troubleshooting technical issues and navigating our products and services.3. Collaborate with team members to resolve customer concerns and escalate complex issues to the appropriate channels.4. Manage multiple chat conversations simultaneously while maintaining a high level of customer satisfaction.5. Utilize project management skills to prioritize and follow up on customer requests effectively.6. Continuously improve product knowledge and customer service skills through ongoing training and professional development opportunities.
Requirements:1. Strong dedication to providing excellent customer service.2. Resilient attitude when dealing with challenging customer situations.3. Ability to work well in a team-oriented environment.4. Basic project management skills.5. Excellent communication and problem-solving abilities.6. Proficiency with online chat support platforms.7. Flexibility to work varying shifts as needed.
Benefits:1. Comprehensive training and professional development opportunities.2. Life insurance coverage.3. Travel and spending expenses reimbursement.
Working Environment:At Broadcom, we cultivate a sense of ownership and responsibility at every level of the organization. As an Online Chat Support Assistant, you will have the opportunity to make a direct impact on our customers' experiences and contribute to the success of our team.
Deadline to Apply:June 3, 2024
Equal Opportunity Statement:Broadcom is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, gender, age, sexual orientation, disability, religion, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
