Online Casino And Sportsbook Customer Service Agent

What you won't find anywhere else:Four days on, three days off per weekFun office atmosphere with nitro coffee on tap, carefully curated snacks, and sports playing all dayAbility to learn about a fast growing industryWith hard work and determination, opportunity to quickly advance in a fast growing companyProven history of internal advancementPositive work environment with emphasis on work/life balanceResponsibilities and Duties:Ability to multitaskCommunicate effectively with players and address both comments and concerns via Live Chat, Email, and Phone (assisting with general concerns, manual ID verification, account management, responsible gaming issues)Ability to troubleshoot technical issues (computer, browser, application installation, or any other technical issues to assist the player in successful account creating and an enjoyable gaming experience)Assist players with specifics about promotions, loyalty programs, and terms and conditionsAssist players and respond to inquiries in community chatEscalate all necessary issues to management in a timely fashionPerform payment approvals for small transactions while following processes to identify Fraud, AML, and riskOther duties as necessary and/or assignedQualifications and SkillsExperience with computers, browsers, and mobile devicesAbility to search, find answers, and assist our players with a wide variety of issuesOpen availability for scheduling to include regular weekends, holidays, and eveningsGreat written communication skillsSelf-motivated and very reliableCandidates with sports betting knowledge/knowledge of major sports will be preferred1 year or more Customer Service experience in an office or call center setting preferredExperience with sports betting technology is preferred.Active Pennsylvania Gaming Control Board License PreferredWhat we offer:Comprehensive health, dental, and vision insuranceCompany paid disability and life insurance401K with employer matchHSA with employer subsidyIn this position, you may be required to obtain and maintain a license with one or more gaming regulatory agencies. It is a requirement of this position that you meet the relevant eligibility requirements, and you are eligble to obtain and hold such license at all times of your employment, whether you apply or not.