Online Call Center Specialist

Job Description:We are looking for an Online Call Center Specialist to join our team at LKQ in Fort Worth, Texas. As an Online Call Center Specialist, you will be responsible for handling customer inquiries via phone, email, and chat in a timely and professional manner. This position is part-time and entry level, with the opportunity for growth within the company.

Responsibilities:- Handle incoming customer calls, emails, and chats- Provide information about products, services, and promotions- Assist customers with placing orders, tracking shipments, and resolving issues- Update customer account information as needed- Meet or exceed performance goals for call quality, response time, and customer satisfaction- Collaborate with team members and other departments to ensure a seamless customer experience

Requirements:- 1 year of experience in a customer service or call center role- Independent and motivated personality traits- Strong negotiation and time management skills- Excellent communication skills, both written and verbal- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent

Benefits:- Travel opportunities for top performers- Profit sharing incentives- Free accommodation for out-of-town training or events

Working Environment:At LKQ, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where everyone can thrive and grow professionally.

Deadline to Apply: April 7, 2024

Equal Opportunity Statement:LKQ is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, disability, national origin, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.