Job Description:
JUUL Labs is seeking a motivated and resilient Online Call Center Representative to join our team in Chicago, Illinois. As an Associate Level position, the Online Call Center Representative will be responsible for providing exceptional customer service to our online customers. This part-time role requires a minimum of 2 years of experience in a customer service or call center setting.
Responsibilities:- Answering incoming calls from customers regarding product inquiries, order status, and general questions- Assisting customers with online order placements, modifications, and cancellations- Resolving customer complaints and issues in a timely and professional manner- Providing product information and troubleshooting assistance- Ensuring customer satisfaction and retention through effective communication and problem-solving skills- Utilizing negotiation skills to handle challenging situations and find mutually beneficial solutions- Maintaining accurate records of customer interactions and transactions- Collaborating with other team members and departments to ensure seamless customer experience
Requirements:- 2 years of experience in a customer service or call center role- Motivated and resilient personality traits- Strong negotiation skills and adaptability- Excellent verbal and written communication skills- High school diploma or equivalent- Knowledge of basic computer applications and online platforms- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Benefits:- Training & professional development opportunities- Dental insurance- Life insurance- Harmonious workplace culture that promotes collaboration and respect
Equal Opportunity Statement:JUUL Labs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive work environment for all employees.
Deadline to apply: May 11, 2024
If you meet the requirements and are interested in joining our team as an Online Call Center Representative, please submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to the JUUL Labs family.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
