Job Description:
We are looking for a resilient and adaptable Online Call Center Officer to join our team at Goodyear Tire & Rubber in Dallas, Texas. As an Associate-level position, the Online Call Center Officer will be responsible for providing exceptional customer service through online communication channels, such as chat, email, and social media.
Responsibilities:- Responding to customer inquiries and resolving issues promptly and effectively- Building positive relationships with customers through excellent communication skills- Providing product information and technical assistance to customers- Handling customer complaints and escalating issues as needed- Conducting research to find solutions to customer inquiries and concerns- Maintaining accurate records of customer interactions and transactions- Collaborating with other team members to ensure a seamless customer experience- Meeting and exceeding key performance indicators related to customer satisfaction and response times- Adhering to company policies and procedures at all times
Requirements:- Bachelor's degree or equivalent work experience- Minimum of 3 years of experience in customer service or a related field- Strong attention to detail and excellent research skills- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- Excellent written and verbal communication skills- Proficiency in using customer service software and online communication tools- Resilient and adaptable mindset to handle challenging customer interactions- Ability to work independently and within a team to achieve common goals
Benefits:- Life insurance- Vision insurance- Free accommodation during travel for work-related purposes
Working Environment:At Goodyear Tire & Rubber, our focus is on exceeding customer expectations and delivering delight in every customer interaction. We provide a supportive and collaborative work environment where employees can thrive and grow in their careers.
Deadline to Apply:Please submit your application by May 29, 2024.
Equal Opportunity Statement:Goodyear Tire & Rubber is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.