Online Call Center Manager

Job Description:

As an Online Call Center Manager at Broadcom's location in Austin, Texas, you will be responsible for overseeing the daily operations of our virtual call center. You will lead a team of remote customer service representatives to ensure high-quality service and maximize efficiency. This position requires a minimum of 8 years of experience in call center management.

Responsibilities:- Manage a team of remote customer service representatives, including hiring, training, and performance evaluations- Develop and implement processes to improve customer satisfaction and productivity- Monitor and analyze call center metrics to identify areas for improvement- Ensure compliance with company policies and procedures- Handle escalated customer complaints and issues- Work with IT and other departments to troubleshoot technical issues- Collaborate with other managers to achieve overall company goals

Requirements:- 8+ years of experience in call center management- Resilient and driven personality traits- Strong attention to detail and project management skills- Excellent communication and leadership abilities- Proficient in Microsoft Office and call center software- Bachelor's degree in Business Administration or a related field- Experience managing remote teams is a plus

Benefits:- Free food provided during working hours- Paid Time Off (PTO)- Profit sharing opportunities- Cultivate a sense of ownership and responsibility at every level of the organization

Equal Opportunity Statement:Broadcom is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to any of these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.