Job Description:
Amphenol is seeking a motivated and adaptable Online Call Center Assistant to join our team in New York City. As an entry-level position, this role offers an excellent opportunity for individuals looking to gain experience in a fast-paced customer service environment.
Responsibilities:- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner- Provide information and assistance to customers regarding products, services, and orders- Escalate complex issues to the appropriate department for resolution- Maintain accurate and detailed records of customer interactions- Assist with administrative tasks as needed- Work independently to manage multiple projects and tasks simultaneously- Collaborate with team members to ensure efficient and effective customer service delivery- Adhere to company policies and guidelines at all times
Requirements:- High school diploma or equivalent- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Ability to work independently and prioritize tasks effectively- Proficiency in Microsoft Office and online communication tools- Experience in customer service is a plus, but not required
Personality Traits:- Adaptable: Able to quickly adjust to changing priorities and requirements- Independent: Capable of working effectively without direct supervision
Soft Skills:- Project Management: Ability to organize and prioritize tasks to meet deadlines- People Management: Effective communication and conflict resolution skills
Benefits:- Paid sick leave- Paid Time Off (PTO)- Joining Bonus
Working Environment:At Amphenol, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We encourage our employees to take initiative and drive towards success in a collaborative and supportive environment.
Equal Opportunity Statement:Amphenol is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors. We are committed to creating a diverse and inclusive work environment where all individuals are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
