Online Account Support Specialist

NextEra Energy is seeking a part-time Online Account Support Specialist to join our team in Washington, D.C. The ideal candidate will have at least 3 years of experience in a similar role and possess strong technical skills in online account management.

Responsibilities:- Provide online account support to customers, troubleshooting issues and answering inquiries in a timely and efficient manner- Work closely with the customer service team to ensure seamless communication and resolution of customer concerns- Assist with online account setup and maintenance, including password resets and account updates- Maintain accurate and detailed records of customer interactions and account activities- Identify opportunities for process improvements and recommend solutions to enhance the online account experience for customers

Requirements:- Bachelor's degree in a related field or equivalent work experience- Strong technical skills with experience in online account management systems- Excellent communication and interpersonal skills- Resourceful and confident in addressing customer concerns and providing solutions- Strong negotiation skills and attention to detail- Ability to work independently and as part of a team in a fast-paced environment

Benefits:- Life insurance- Company transportation- Travel opportunities

Working Environment:At NextEra Energy, we offer a flexible work environment that adapts to change with speed and efficiency. We value diversity and inclusivity in our workforce, and we are committed to providing equal opportunities for all qualified individuals.

Deadline to apply: June 10, 2024

Equal Opportunity Statement:NextEra Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other basis protected by applicable law. We strive to create a diverse and inclusive work environment where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.