Online Account Support Specialist

As an Online Account Support Specialist at Guardian Life Insurance Co. of America in Jacksonville, Florida, you will be responsible for providing exceptional customer service and support to clients with their online accounts. This is a part-time entry-level position perfect for someone who is confident, adaptable, and possesses strong analytical and research skills.

Responsibilities:- Assist customers with navigating their online accounts and resolving any technical issues they may encounter- Provide guidance on account setup, password resets, and general account maintenance- Educate customers on the features and benefits of the online platform- Proactively identify and address potential issues to ensure customer satisfaction- Collaborate with other team members to escalate complex issues and provide timely resolutions- Monitor account activity for any suspicious or unauthorized transactions- Maintain accurate and up-to-date records of customer interactions and resolutions

Requirements:- High school diploma or equivalent- Strong communication skills and a customer-centric approach- Ability to multitask and prioritize workload effectively- Proficiency in Microsoft Office Suite and online technology platforms- Prior experience in customer service is a plus but not required

Benefits:- Paid sick leave- Disability insurance- Life insurance- Flexible work hours

Working Environment:At Guardian Life Insurance Co. of America, we value autonomy and independence. We trust our employees to excel in their roles and provide the support they need to succeed. Our team is collaborative, innovative, and focused on delivering exceptional service to our customers.

Equal Opportunity Statement:Guardian Life Insurance Co. of America is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. All qualified applicants will receive consideration for employment.

Deadline to Apply: June 7, 2024

If you are looking to start your career in the insurance industry and have a passion for helping customers succeed, then this Online Account Support Specialist role at Guardian Life Insurance Co. of America is the perfect opportunity for you. Apply now to join our dynamic team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.