Online Account Support Specialist

Job Description:

Packaging Corp. of America is seeking a dedicated and resourceful Online Account Support Specialist to join our team in Jacksonville, Florida. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a customer support or account management role.

Responsibilities:1. Provide online account support to customers, assisting with account setup, order processing, and resolving any account-related issues.2. Monitor online orders and ensure timely delivery to customers.3. Collaborate with internal teams to address customer inquiries and concerns in a timely and professional manner.4. Proactively identify opportunities for process improvement and customer satisfaction.5. Assist in generating reports and analyzing data to identify trends and opportunities for growth.6. Participate in training sessions and professional development activities to enhance skills and knowledge.

Requirements:1. Minimum of 2 years of experience in a customer support or account management role.2. Excellent communication skills, both written and verbal.3. Strong organizational and time management skills.4. Ability to work independently and as part of a team.5. Proficiency in Microsoft Office Suite and familiarity with online account management platforms.6. Innovative mindset and strong negotiation skills.

Benefits:1. Joining Bonus2. Training & professional development opportunities3. Paid overtime

Working Environment:At Packaging Corp. of America, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, collaboration, and a dedication to providing exceptional customer service.

Equal Opportunity Statement:Packaging Corp. of America is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to Apply: April 26, 2024How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.