Job Description:
Baxalta is seeking a talented Online Account Support Manager to join our team in Fort Worth, Texas. As a mid-to-senior level professional with at least 6 years of experience, you will be responsible for managing online customer accounts, providing support, and ensuring customer satisfaction.
Responsibilities:- Manage online customer accounts and ensure timely and accurate support- Collaborate with customers to resolve any issues or concerns- Analyze customer data to identify trends and opportunities for improvement- Develop and implement strategies to increase customer engagement and satisfaction- Conduct research to stay up-to-date on industry trends and best practices- Collaborate with cross-functional teams to develop and implement online account support initiatives- Provide training and support to internal teams on online account management best practices- Monitor and analyze customer feedback to continuously improve online account support processes
Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- 6+ years of experience in online account management or customer support- Confident and motivated personality with excellent communication skills- Strong research and innovation skills- Proven track record of managing online customer accounts and driving customer satisfaction- Ability to work independently and as part of a team- Proficiency in CRM software and Microsoft Office Suite- Experience in the healthcare or pharmaceutical industry is a plus
Benefits:- Travel and spending expenses covered- Employee discounts on company products- Training and professional development opportunities- A dynamic workplace that values teamwork, innovation, and shared success
Equal Opportunity Statement:Baxalta is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.
Join our team and make a difference in online account support at Baxalta! Apply by June 12, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
