Online Account Support Associate

Job Description:

Kroger is seeking a dynamic and customer-focused individual to join our team as an Online Account Support Associate in Washington, D.C. This is an entry-level position with no prior experience required, making it a great opportunity for individuals looking to kickstart their career in the online retail industry.

Responsibilities:- Provide exceptional customer service to online account holders, addressing any inquiries or issues in a timely and professional manner- Assist customers with setting up and managing their online accounts, including troubleshooting login or payment issues- Monitor and respond to customer feedback and reviews, ensuring a positive online shopping experience for all users- Collaborate with cross-functional teams to improve online account features and functionality based on customer feedback- Stay up-to-date on industry trends and best practices to continuously improve the online account support process

Requirements:- Hardworking and dedicated individual with a strong customer service orientation- Excellent time management skills with the ability to prioritize tasks effectively- Innovative thinker with a creative approach to problem-solving- Strong communication skills, both written and verbal- Ability to work in a fast-paced environment and adapt to changing priorities

Benefits:- Joining bonus for new hires- Gym membership to promote employee wellness and well-being- Paid Time Off (PTO) for work-life balance

Working Environment:Join our team at Kroger and unleash your creativity in a setting that celebrates and nurtures innovation. Our collaborative and inclusive work environment fosters growth and development, allowing employees to thrive and succeed in their careers.

Deadline to Apply:Interested candidates should submit their applications by May 31, 2024.

Equal Opportunity Statement:Kroger is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.