Online Account Support Assistant

Job Description:

Oracle is seeking a detail-oriented and customer-focused Online Account Support Assistant to join our team in Los Angeles, California. As an Associate-level position, the ideal candidate will have at least 3 years of relevant experience in a customer service or support role. The role is part-time, offering remote work flexibility with opportunities for visa sponsorship.

Responsibilities:- Provide online support to customers through various channels, including email, chat, and social media- Assist customers with inquiries, troubleshooting technical issues, and resolving account-related problems- Collaborate with cross-functional teams to escalate and resolve complex issues in a timely manner- Maintain accurate records of customer interactions and transactions- Identify opportunities to improve customer experience and provide feedback to internal teams- Stay up-to-date on product knowledge and industry trends to better assist customers- Adhere to company policies and procedures to ensure consistent service delivery- Prioritize quality and customer satisfaction in all interactions

Requirements:- 3+ years of experience in a customer support or related role- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Ability to work independently and as part of a team- Reliable and adaptable to changing priorities- Emotional intelligence and persuasion skills- Bachelor's degree in a related field preferred

Benefits:- Free food- Remote work flexibility- Visa sponsorship opportunities

Working Environment:At Oracle, we prioritize quality in all aspects of our work, products, and services. Our team values collaboration, innovation, and a commitment to exceeding customer expectations.

Equal Opportunity Statement:Oracle is an equal opportunity employer and is committed to diversity in the workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, disability, or any other protected characteristic.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.