Job Description:We are looking for a skilled Online Account Support Assistant to join our team at Hilton in Denver, Colorado. As an Associate Level position, the Online Account Support Assistant will be responsible for providing online support to our customers, ensuring a seamless and positive experience for all users. This part-time role requires a minimum of 4 years of experience in a related field.
Responsibilities:- Assist customers with account-related inquiries and issues through online channels- Troubleshoot technical problems and provide solutions to customers- Monitor and respond to customer feedback and reviews- Collaborate with internal teams to improve online account processes and tools- Provide support for online promotions and campaigns- Maintain accurate records of customer interactions and transactions- Stay up-to-date on industry trends and best practices for online customer support- Assist with other duties as needed
Requirements:- Independent and driven personality traits- Strong emotional intelligence and critical thinking skills- Minimum of 4 years of experience in a related field- Excellent communication skills, both written and verbal- Ability to work in a fast-paced environment and multitask effectively- Proficiency in basic computer applications and online platforms- Attention to detail and problem-solving skills- Experience with customer relationship management systems is a plus
Benefits:- Life insurance- Paid overtime- Visa sponsorship for eligible candidates
Working Environment:As an Online Account Support Assistant at Hilton, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. This diverse and dynamic working environment will provide you with valuable insights and experiences in the hospitality industry.
Deadline to Apply: June 12, 2024
Equal Opportunity Statement:Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
