We are on the lookout for an expert Onboarding Specialist to join our vibrant team at B2Gnow (3520200) in Phoenix, AZ.
Growing your career as a Full Time Onboarding Specialist is a terrific opportunity to develop competitive skills.
If you are strong in problem-solving, adaptability and have the right initiative for the job, then apply for the position of Onboarding Specialist at B2Gnow (3520200) today!
B2Gnow, one of the fastest growing companies in the country (Inc. 5000, annually from 2013 to 2021), is seeking an Onboarding Specialist to join our team of exceptional individuals. B2Gnow provides software to government agencies of all sizes that streamlines and improves the effectiveness of their supplier diversity programs. We offer a fun and professional environment, and while our business is very stable (founded in 1999), we operate more like a startup. B2Gnow is already the industry leader in the Supplier Diversity and Grant Management software segment and is private-equity owned by Polaris Partners. B2Gnows web-based SaaS platform supports thousands of simultaneous users and transactions in a completely secure environment. The nature of our business is diversity - we celebrate and support that as part of our culture. Our principles of Integrity, Accountability, Teamwork, Innovation, Diversity and Humility drive our internal and external success.
Location: Hybrid in Phoenix, AZ or Remote
Position Type: Full-time, Exempt
Hours: Business hours, Monday Friday
The Onboarding Specialist is responsible for ensuring a smooth and efficient onboarding process for new customers. They play a crucial role in creating a positive implementation experience for customers as they implement new modules. The Onboarding Specialists facilitates system activation through configuration, customer interaction and progress reporting. This role documents requested requirements and provides tangible outputs through full configuration and reports. In this role, teamwork and collaboration make for a successful outcome. With expertise in advanced and complex customer implementations. Key responsibilities of the Onboarding Specialist... Guiding new customers through the onboarding process of small and mini projects and ensuring their successful integration into our products or services.
Work closely with cross-functional teams, including sales, customer success, and technical support, to deliver a seamless and personalized onboarding experience.
Help customers maximize the value of our tool for long term use through system configuration.
Serve as the primary point of contact for customers during the onboarding process of activation and small-scale projects.
Quality check public facing content such as but not limited to Portal updates, Decision Trees, Online Application, Vendor Registration.
Assist customers with the setup and configuration of their systems, providing step-by-step guidance as needed.
Proactively identify and address any potential barriers or challenges that may arise during the onboarding process.
Troubleshoot and resolve customer configuration or onboarding issues or inquiries, escalating to the appropriate teams if necessary.
Configuration SME for all content and configurable options and modules.
Assist with maintaining up to date content in the configuration knowledge base.
Complete the configuration of our web-based system for tasks and activities which includes but is not limited to configuration toggles, notification templates, and web portal per customer specifications and industry standards.
Support completion of configuration tasks and activities within the tiered timeframe.
Communicate the status of configuration deliverables to internal and external customers in implementation systems for transparency.
Schedule meetings to seek clarity on configuration items from internal and external customers.
Full system testing to be sure conflicts do not exist in new and existing implementations.
Collaborate with the customer success team to ensure a smooth handover once the onboarding process is complete.
What we'd like you to bring to the table for this role... Bachelors degree (B.S.) from four-year college or university, or one to two years related experience and/or training, or equivalent combination of education and experience.
Proven experience in customer onboarding, customer success, or a similar customer-facing role.
Strong communication and interpersonal skills, with the ability to build rapport and establish positive relationships with customers.
Excellent problem-solving and analytical thinking abilities.
Technical aptitude and the ability to quickly learn and understand complex products or systems.
HTML formatting experience a plus.
Proficiency in SaaS software and other relevant tools.
Highly organized and detail-oriented, with the ability to manage multiple customers and priorities simultaneously.
Self-motivated and proactive, with the ability to work independently and as part of a team.
Flexibility to adapt to changing customer needs and evolving business requirements.
Strong customer-centric mindset and a genuine passion for delivering exceptional customer experiences.
B2Gnow provides a competitive benefit package for our full-time employees Healthcare coverage is IMMEDIATE. Medical, dental, and vision insurance starts on your hire date.
Multiple plan options available for medical insurance. High deductible 5000 plan is 100% employer paid for employees and dependents. Alternate plans available with a cost sharing to employees.
Employer paid short-term and long-term disability insurance.
401k retirement plan; B2Gnow matches 100% up to 4% of employee pre-tax salary contributions. Eligibility after 3 months of service with an immediate employer vesting.
Life insurance; base policy with ability to purchase more (optional fee).
Annual allowance of 40 hours paid sick time and 80 hours paid vacation. (prorated for new hires based on hire date).
10 paid standard holidays during each calendar year and 1 floating holiday.
Fun, flexible and exciting work environment.
If you meet these requirements and are an exceptional individual ready to join our team, please contact us.
We are an equal opportunity employer and do not unlawfully discriminate on the basis of race, color, religion, gender, sexual orientation, sex, gender identify, gender expression, national origin, ancestry, age, medical condition, disability, veteran status, marital status or other prohibited factors under applicable federal, state and local laws.
EOE
Benefits of working as a Onboarding Specialist in Phoenix, AZ:
? Learning opportunities
? Advancement opportunities
? Advantageous package
