Onboarding Specialist JOB-******** Anticipated Start Date June 03, 2024
Location Wilmington, DE
Type of Employment Contract Hire
Employer Info Our client is one of the country's most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. They are nationally recognized as a great place to work and the best health system to work for in the United States. Rated by Healthgrades as one of America's 50 Best Hospitals and continually ranked among the nation's best by U.S. News & World Report, Newsweek, and other national quality ratings. With its groundbreaking Center for Virtual Health and a focus on population health and value-based care, they are shaping the future of health care.
Job Summary We are looking for individuals to join our client's team as Onboarding Specialist. You will be responsible for resolving issues and deals effectively with customer concerns and service-related issues.
Job Description Ensures all required post offer compliance tasks are completed to include but not limited to form I-9 documentation, license and certifications are active and in good standing in accordance with the State, Center for Medicare Medicaid Services (CMS) and Joint Commission guidelines to minimize regulatory risks. Assist all caregivers in navigating Hospital onboarding processes, ensuring that clear effective communication is utilized to onboard on time. Maintains quality assurance to monitor all tasks are complete within SLA, while maintaining quality and accuracy throughout onboarding process. Provides a 1st class onboarding experience through customer service, signature moments, and effective monitorable processes. Responsible for confirming the onboarding processes are initiated within the expected timeline and all required documents are received, scanned, and indexed into OnBase electronic file and all Workday onboarding tasks are completed. Regularly completes audits to confirm the documents are correctly indexed in OnBase and Workday. Schedule pre-employment physicals, allowing adequate time for the results to be received, reviewed and approved by Employee Health Services. Ensures all required I-9 documentation compliance tasks are completed. Collect documents for BLS/ACLS, I-9, licenses/certifications, and educational documents. Aids candidates in enrollment in Multifactor Authentication. Skills Required Two years' experience in customer service and HR related field. Must be highly detailed, demonstrate emotional intelligence and problem solve effectively; and will be required to use independent judgment in maintaining an efficient workflow. Excellent written and verbal communication skills Excellent organizational skills and attention to detail Ability to work independently as well as a member of a team Proficient in Microsoft Office (Word, Excel, and Powerpoint) Workday experience is a plus, but not necessary Education/Certification/Training High School diploma/GED Additional Requirements Adhere to company guidelines regarding COVID compliance. Shift Start Time: 7:30am; weekend required Dress code: Business Casual Pay rate $20.25 per hour We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
