SUMMARY Manager Trainees train with a C-Store manager and are responsible for learning how to run an efficient and profitable operation of a single unit location. Assists the Manager in the daily operation of the store, development of all employees within the store and ensure the best customer service standards are in place. Manager Trainees work an average of 50 hours per week.
RESPONSIBILITIES BY COMPENTENCY: (*denotes an essential function of the position) Business Results Orientation Understand how to perform financial analysis and attain expected store sales, profits, and margins. Assist in protecting company assets at all times by ensuring bank deposit is completed in timely manner on a daily basis; accurately posting markups/downs, store use of merchandise, voids and write offs within established guidelines; controls the inventory in the store and completes necessary counts; investigates all sales, cash or operating discrepancies and reports findings to management in a timely manner. Following completion of all training, should be able to perform all duties of a Store Manager. Maintain regular attendance and follow designated safety practices. Perform other duties not listed as required. Communication Immediately contact TM or Human Resources when employee or customer injury occurs on Company property. Interact with vendors ordering, placing displays, negotiating promotions, and building a sound working relationship. Advise Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance. Report all accidents, maintenance issues and customer incidents to Store Manager immediately and complete proper paperwork and communicate through logbook. Customer Service Orientation Meet all customer needs as efficiently and effectively as possible by providing superior customer service. Follow up on all customer requests, complaints, or suggestions. Developing Talent Complete CDP certification requirements for a C-Store Manager within required timeframe. Adhere to policies and procedures defined by Company policy. Safety Attend and participates in safety meetings. Work diligently to correct safety deficiencies in a timely manner. Investigate all work-related and/or customer injury/property damage accidents, identifying the conditions responsible and corrective action needed. Complete safety training required for this position. Follow all safety policies and procedures. Inform Supervisor or Manager of unsafe conditions and behaviors and recommend how to correct or eliminate them. Report all work-related injuries immediately. Cooperate with the medical provider and follow the treatment plan and Return-to-Work Program. Work to avoid preventable accidents. Technical Expertise Adhere to all city, county and state regulations including but not limited to the sale of age-restricted products. Familiarize self with Company Policy Manual, bulletins, memos, and other publications. SUPERVISORY RESPONSIBILITIES This position has no direct reports.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (*denotes an essential qualification of the position) Education: * Required: Equivalent to High school
Preferred: bachelor's degree
Experience: *Over 1 year up to and including 3 years retail experience
Language Skills: * Ability to read, write, speak, and understand English in a manner that is
sufficient for effective communication with groups of managers, clients, customers, and the general public.
Skills and Abilities: (May be representative but not all-inclusive of those commonly associated with the position) Intensive knowledge of a specialty field and the use of a wide range of procedures. Ability to use own judgment in the analysis of facts and circumstances surrounding individual problems and transactions and in the determination of actions to be taken within the limits of standard or accepted practice. *Ability to work an irregular schedule, including 40+ hours per week and some evenings and weekends.
Technology, Tools, And Equipment: *Computer, *Cash Register, *Telephone, *Copy/Printer/Fax, *Hepatitis A vaccination where required, *Other equipment necessary for convenience store operations; *Other equipment necessary for food service operations.
Certificates, Licenses and/or Registrations: None required.
PHYSICAL DEMANDS The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Amount of Time None Under 1/3 1/3 To 2/3 Over 2/3 Amount of Time None Under 1/3 1/3 To 2/3 Over 2/3 See:
Must be able use cash register, make change, count inventory, use computer
X
Lifting
Stand/Walk:
Must be able to move around c-store.
X
Up to 10 pounds:
X
Sit:
X
Up to 25 pounds
X
Touch/Grasp/Feel:
Must be able to handle products and cash
X Up to 50 pounds
X
Climb or balance:
X
Up to 100 pounds
X
Stoop, kneel or crawl:
X
Over 100 pounds
X
Talk or hear:
Must be able to communicate in person and on telephone system
X
Working conditions:
Convenience Store
X
Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Wallis Companies reserves the right to make changes to job descriptions as needed with or without notice to affected employees. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. This job description does not establish a contract for employment.
