Okta Analyst

Role: Okta Analyst Location: Las Vegas, NV Day 1 onsite Type: Fulltime Job Description: Technical Support: o Handle escalated customer inquiries related to CIAM, including authentication, authorization, and user registration.
o Investigate and resolve complex technical issues promptly.
o Collaborate with L1 / L2 support and engineering teams to ensure timely resolution.
o Hands-on design, implementation, configuration, integration, and deployment experience with CIAM tools like OKTA, Ping etc.
o Well versed with all the various CIAM components and modules.
o Experience in the design and implementation of CIAM custom connectors.
o Web Services (both Soap Based as well as Restful).
Platform Expertise: o Develop in-depth knowledge of Auth0 and Okta CIAM platforms.
o Assist customers with configuration, integration, and customization.
Incident Management: o Monitor and manage incidents, adhering to SLAs.
o Document troubleshooting steps and resolutions.
Customer Communication: o Communicate effectively with customers, providing clear and concise instructions.
o Escalate critical issues to L3 support or engineering teams.
Continuous Improvement: o Identify areas for process improvement and contribute to knowledge base articles.
o Stay updated on industry trends and best practices.
Qualifications
Bachelor s degree in computer science, Information Technology, or related field. Experience: o Overall 10+ years in access management space
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