The Housing Stability Grants area of the Health and Human Services department is seeking to fill an Office Specialist III position with an individual who has effective customer service and communication skills, the ability to learn how to navigate and utilize various computer programs, and the desire to serve the community.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page . Location and hours:
This position is remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours are Monday through Friday, 8 a.m. – 4:30 p.m. with flexibility. Based on business needs of this position, hires must live in or relocate to Minnesota.
New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment. About the position type:
This is a full-time, benefit earning position.
This position is internally classified as an Office Specialist III.
Click here to view the job classification specification.
In this position, you will: Answer phone calls and/or emails from tenants and property managers about rent assistance. Assist with payment request forms in APEX. Input data into the Homeless Management Information System (HMIS). Assist with running reports from HMIS. Assist with completing quarterly and annual reports for funders.
Need to have: One of the following: Two years or more of office clerical experience. Two years or more of related post-high school education. 18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program . One year or more of office clerical experience an d completion of the Human Services Pathway Training Program . Nice to have: Experience: Working with the HMIS computerized system to input, retrieve, interpret, and modify data and information where accuracy is essential. Serving clients and supporting staff using various communication methods, while giving clear and concise information and/or direction. Working with Microsoft Office suite (Excel, Outlook, Teams, and Word).
Ability to: Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner. Handle multiple complex and simultaneous tasks by setting priorities to meet deadlines. Provide effective customer service skills with the ability to conduct oneself professionally and handle sensitive/difficult issues in a tactful manner. Be adaptable and flexible with daily job duties. About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
This position may have access to systems or other documentation that may contain HIPAA data.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a background check.
If you have questions, please contact: Talent Acquisition Division
Hennepin County Human Resources Department
