Internal Job Number: P04799CT
Description: This recruitment will be used to fill one full-time Office Specialist 2: Admissions & Customer Service Specialist position for the Academic Programs and Student Affairs at Oregon State University ( OSU ). This position will be located in Bend, Oregon.
The purpose of the Admissions & Customer Service Specialist contributes to the success of OSU -Cascades by providing excellent customer service as the first point of contact for most students and aids in recruiting by supporting the Admissions Office with recruiting efforts and by providing timely and accurate admissions processing. The Admissions & Customer Service Specialist covers the Enrollment Services Office one quarter of the time and provides back-up coverage when necessary. When performing work at the front office, this role provides information regarding programs and services at OSU -Cascades, including OSU and the Degree Partner Program with COCC , explaining and clarifying rules, processes and procedures to students, staff, faculty, and the public. This role also supports recruiting events, processes admissions applications, makes admission decisions, evaluates transcripts, and completes other admissions processes as assigned. OSU -Cascades, located in Bend, Oregon is a branch campus of Oregon State University. Established in 2001, the university currently enrolls 1,300 students in bachelor's and master's degree programs. The campus expanded to a four-year university in 2015, opened its 10-acre campus in fall 2016, and the Oregon legislature approved additional funding in 2017, 2018 and 2021 for continued campus expansion, which is currently in progress. The branch campus has ambitious enrollment goals to reach 3,000 students and is engaged in building a culturally diverse and community-centric educational environment.
Minimum Qualifications (Staff) / Guidelines (Faculty): Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR An Associate's degree in Office Occupations or Office Technology; OR Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience. College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.
Requirements : Accuracy and attention to detail. Demonstrated ability to work in a team environment. Excellent customer service skills. Strong time management and organizational skills. Experience working with large complex databases. Ability to multi-task in a busy office environment. Demonstrable commitment to promoting and enhancing diversity. This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
Type: Occasional evening and weekend work required.
About Oregon State University
Oregon State is a leading research university located in one of the safest, smartest, greenest small cities in the nation. Situated 90 miles south of Portland, and an hour from the Cascades or the Pacific Coast, Corvallis is the perfect home base for exploring Oregon?s natural wonders.Oregon State University has always been a place with a purpose ? making a positive difference in quality of life, natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality.Founded in 1868, Oregon State is the state?s Land Grant university and is one of only two universities in the U.S. to have Sea Grant, Space Grant and Sun Grant designations. Oregon State is also the only university in Oregon to hold both the Carnegie Foundation's top designation for research institutions and its prestigious Community Engagement classification.As Oregon?s leading public research university, with $261.7 million in external funding in the 2011 fiscal year, Oregon State?s impact reaches across the state and beyond. With 12 colleges, 15 Agricultural Experiment Stations, 35 county Extension offic ... es, the Hatfield Marine Sciences Center in Newport and OSU-Cascades in Bend, Oregon State has a presence in every one of Oregon?s 36 counties, with a statewide economic footprint of $2.06 billion.Oregon State welcomes a diverse student body of over 26,000 students from across Oregon, all 50 states and more than 100 countries. They can choose from more than 200 undergraduate and more than 80 graduate degree programs, including over 30 degrees online offered through Oregon State Ecampus. Oregon State increasingly attracts high-achieving students, with nationally recognized programs in areas such as conservation biology, agricultural sciences, nuclear engineering, forestry, fisheries and wildlife management, community health, pharmacy and zoology.Oregon State also ranks high in sustainability, fourth among universities nationwide for using renewable energy and first in the Pac-12 Conference. And our students literally help power the university: 22 exercise machines at Oregon State University has always been a place with a purpose ? making a positive difference in quality of life, natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality. For more information visit 400-acre main campus in Corvallis includes a Historic District, making Oregon State one of only a handful of U.S. university campuses listed on the National Register of Historic Places. The district includes such icons as Weatherford Hall, the Memorial Union and Benton Hall, the oldest building on the oldest building on campus.OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. Show more
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