The Administrative Lead plays the integral role of day-to-day office/administrative coordination, helping to direct referral processing and client scheduling. The Administrative Lead works with the Program Director in developing and continuously improving polices/practices for overseeing case management, client flow, scheduling, and all non-clinical operations of the office. This position requires knowledge and skills in psychological, behavioral, & mental health services business office management, or the willingness and capacity to rapidly develop such knowledge and skills. Attention to detail, organizational skills, an ability to track multiple demands, interpersonal skills, team leadership skills, and customer service skills are required. The Administrative lead will also have duties in billing practices.
Duties & responsibilities:
Supervising the day-to-day operations of the administrative department and staff members.
Hiring, training, and evaluating employees and taking corrective action when necessary.
Developing, reviewing, and improving administrative systems, policies, and procedures.
Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
Clientele Billing Responsibilities through interactive technology
Conducts direct recruitment activities.
Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
Collecting, organizing, and storing information using computers and filing systems.
Overseeing special projects and tracking progress towards company goals.
Building and expanding on skills by engaging in educational opportunities. (CARF) (Professional CM Development)
Self-starter that works well with minimum supervision and direction
Create marketing material
Performs other duties as assigned.
Required Skills: High attention to detail
Highly organized
Advanced MS Office skills
Professional communication skills (oral and written)
