Off Road Technical Sales And Support Specialist

:Technical Sales & Support Representatives possess a good fundamental understanding of general automotive systems & components. Specialty knowledge regarding our core models is a plus but not required. Candidates should possess exceptional self-motivation, confidence, and enthusiasm for the Nissan & Infiniti brands.

Ideal candidates will have good time management skills, and be comfortable engaging with customers online, by phone, or by email. Individuals in this position will be expected to perform job-related responsibilities and additional duties as assigned independently.

Role Responsibilities & Qualifications:

Stay current on our core models and our range of products and servicesInteract with customer in person, over the phone, and through electronic meansListening to clients and recommending the best products for their needsAccepting and processing ordersVerify part numbers and product fitmentPromote special sales and engage the community on social platformsDevelop 1:1 client relationship through regular communicationProvide top-level customer service and resolve customer issues or complaintsParticipate in enthusiast events periodicallyRespond to customers in a timely manner and follow up effectivelySetup returns and exchangesEnsure order accuracyRequirements

Strong verbal and written communication skillsExtensive automotive knowledgeStrong interpersonal skills and ability to always maintain a high level of courteous customer serviceAbility to work and thrive in a fast-paced environmentAbility to occasionally work nights and rotating weekend schedules, based on business needsExcellent prioritization and time management skillsExcellent research, problem solving and critical thinking skillsProficient with Microsoft office SuiteCustomer service/Call center experience preferredBilingual (Spanish) proficiency is a plus

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