Job Title: Ocean Import Agent
Job Location: Houston, TX
Revolutionize the logistics industry as a customer-centric Ocean Import Specialist at DHL Global Forwarding. Join our dynamic team and be at the forefront of innovation, digitalization, and solutions-driven approaches that cater to our customers' every need.
You will play a pivotal role in managing the movement of ocean import shipments, you'll be the driving force behind unrivaled customer satisfaction. Through proactive communication and seamless collaboration with stakeholders, you'll navigate transport exceptions with finesse, delivering swift and effective solutions that help minimize disruptions.
KEY RESPONSIBILITIES : Customer Centricity: Provide exceptional customer service, surpassing expectations and promptly resolving incidents Cultivate enduring customer relationships, understanding their needs and serving as their advocate Go beyond simply highlighting transport exceptions by working with Subject Matter Experts, preparing creative customized solutions to keep our customers' cargo moving Collaborate seamlessly with internal and external teams to address customer concerns effectively Master our innovative products and services, offering demonstrations and training as needed Identify opportunities for account growth and collaborate with sales for rate renewals and upselling Stay updated on industry trends through trade teams and internal calls Digitalization and Technical Tasks: Promote and leverage DHL's digital suite to enhance customer satisfaction and reduce churn Take ownership of transport orders, ensuring timely delivery of shipments to the final customer Optimize booking processes to ensure efficient import operations Prepare and distribute import documents to counterparts (carriers, consignees, suppliers), validating as needed Assign tasks to the GSC support functions and monitor performance Perform IT systems related tasks to provide up to date information on shipments File Ownership, Finance and P/L: Take full ownership of your files and their financial performance. You are the single point of contact for our internal network and our customers with regards to your files Continuously drive GP Maximization by finding cost efficient transportation solutions, leveraging upselling opportunities and minimizing revenue leakage SKILLS / REQUIREMENTS : Strong understanding of Ocean Import regulations and documentation is preferred Enthusiasm for building deep and lasting connections with our customers Proactive and solution-oriented mindset, always demonstrating a "can do" attitude Ability to resolve issues related to product movement and proactively communicate with the customer Strong attention to detail and excellent communication skills (oral and written) are essential, with prior customer service experience preferred Proficiency in Microsoft Office, including Outlook, Teams, Word, and Excel Highly desirable, but not required, experience using the CargoWise system Why join DHL Global Forwarding? We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at
DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND A GREAT PLACE TO WORK ! WHY DOES THIS MATTER TO YOU? It means that when you partner with DHL Global Forwarding you're working with an ethical and socially responsible company. We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give. And that's why external organizations have granted us different accolades for our people practices Our Vision : The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Work Authorization: DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. About DHL Global Forwarding (DGF) : DHL Global Forwarding (DGF)is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.
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