TELACU Residential Management, Inc. (TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TELACU Residential Management, Inc. (TRM), which provides the highest levels of in-house oversight, security, maintenance, and social service care that our residents deserve. Each community is managed with the philosophy that we are servants in their home, rather than them being guests in ours. Job Summary: The Occupancy Specialist contributes to the shaping of communities by supporting various communities in meeting occupancy goals and certification requirements across the TRM & TPM portfolio. The Occupancy Specialist interacts directly with the field and corporate Operation Team to achieve maximum occupancy and compliance with various program requirements (i.e. HUD, LIHTC, HOME, etc.) initial certification, annual & interim recertification requirements; serves as a subject matter expert on all occupancy and compliance requirements; and helps troubleshoot occupancy and certification problems as requested. Provides training, coaching, and mentoring to field or corporate staff as requested.
Essential Job Duties: Processes various certifications utilizing RealPage software, HUD's EIV system, and adhering to organization's occupancy and compliance procedures. HUD Billing – Processes monthly section 8 billing by the 10th day of each month to PBCA, TCA, and TRACS for all HUD project-based communities. This includes requesting loans, posting subsidy received, and communication with agencies for unpaid vouchers. Utility Allowance – Prepares a utility reimbursement report for all HUD project-based facilities by the 25th of each month. Works patiently, professionally, and cooperatively with staff to provide high-quality customer service. Provides instruction and guidance to Managers during recertification process. Promotes a positive, active, and collaborative relationship with coworkers and associated agencies. Enforces and adheres to organizational policies, rules, and regulations. Maintains privacy and confidentiality of resident and organizational information at all times. Reports – Oversees the weekly occupancy reports from field staff and recommends/takes action, as appropriate. Assists the Director of Occupancy with accurate data to respond to all regulatory audit reports. Processes criminal background including national sex offender requests. Serves as a subject matter expert and resource on occupancy and related compliance requirements/regulations. Provide feedback to the Operations Team regarding the Managers' performance of occupancy and compliance responsibilities. Other Duties: Updates annual income and rent limits in RealPage OneSite. Ability to work in stressful situations requiring time-sensitive deadlines. Supports Operations Team in training new personnel on affordable housing programs to ensure a successful transition. Participates in updates to policies and procedures due to ever-changing requirements with affordable programs. Assists the Director with the implementation of policies, procedures, and processes. Attends staff, departmental, and required meetings. Experience & Education: High school diploma or GED required. Minimum one year of experience working in a high-volume service environment with some experience in customer service. Required: Working knowledge of 4350.3 HUD Handbook, LIHTC, and other Federal and State program regulations and eligibility requirements, including Code of Federal Regulations (CFR) and HUD standards and procedures Certifications related to Occupancy Specialist, Tax Credit Specialist, Fair Housing. Coursework/ seminar attendance in Occupancy, Affordable Housing Computer & Software Skills RealPage OneSite Novice- Proficient Excel user Must have foundational computer skills, including Microsoft Office Suite (Outlook email and calendaring) and the Internet. Travel: Occasional local travel Must have a valid California Driver's License, proof of current vehicle insurance, and a driving record that meets TELACU Industries insurer's criteria; must be able to use own vehicle in the course of work. Physical Requirements:
(6-8+ hours per day) – Sitting, using hands to finger, handle or feel (computer operation) Occasionally
(Up to 3 hours per day) – Standing, Walking, Stooping/Bending, reaching with hands and arms, Lifting up to 20 lbs
Work Exposure & Environments:
Position may require occasional exposure to fumes or airborne particles, vibration, and loud noise levels. Will be exposed to varying weather conditions, soil, pollen, grass and plant materials, and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints, or solvents. Hazards: Occasionally exposed to biohazards such as blood-borne pathogens, sewage, and building waste. COVID-19 Vaccination:
Must be fully COVID-19 vaccinated by the first day of work. A copy of the CDC COVID-19 Vaccination Record Card must be submitted to Human Resources.
TELACU Offers a Competitive Benefits Package: Medical health coverage options: Limited HMO, Full HMO and POS Dental coverage options: Dental HMO (DMO) and PPO Vision PPO insurance option Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care 401(k) Retirement Plan with generous employer match Company Paid Basic Life / AD&D Insurance Voluntary Supplemental Basic Life / AD&D Insurance Company Paid Long-term Disability Company Paid Employee Assistance Program (EAP) Colonial Voluntary Supplemental Insurance Options Paid Time Off for Vacation, Sick and Holidays Education Reimbursement
