As a Novice Customer Service Representative, this is where your journey begins. Joining Consumer Cellular means becoming part of a world-class customer focused wireless service. We believe in empowerment - its for you and for our customers. Were all about the freedom to build your success. In this role, youll learn how to provide customer service of the highest level, empowered to serve our customers through a variety of means. Our customers rely on you, our CSRs, to help them navigate through sometimes complex situations with your combination of empathy, understanding, and know-how.
Working with a team of world-class customer service professionals, you will help your clients with the support they need.
Help others: You will have the opportunity to make the lives of others a bit easier.
Develop your skills: Consumer Cellular is all about development. Well make sure your career keeps growing.
The Work
Work remote or in the contact center to deliver a world-class experience for Consumer Cellular customers during every interaction.
Answer inbound calls from customers looking for help.
Right Fit Consumer Cellular services and products that best meet the customers needs.
Translate techno-lingo into real-world terms.
Provide personalized customer service by establishing rapport and present a positive, friendly attitude.
The Skills You Bring
Were all about teaching; however, there are a few skills that will help you get off to a quicker start:
1+ years of experience in customer service required.
High School diploma or equivalent required.
A dedication to delivering exceptional customer service - you are a helper.
People-focused: committed to teamwork, resolving conflicts productively, and developing long-term relationships.
You bring a strong work ethic and a sense of urgency.
How Well Have Your Back
Consumer Cellulars compensation program offers market-competitive base pay, and our total compensation is designed to support and enrich your personal and professional life, including:
$15 per hour starting wage + shift differential and paid training
Potential for overtime
Potential monthly performance bonus
Employer subsidized medical, dental & vision coverage
401(k) match program
Employee wireless rate plan
Paid time off (PTO)
Flexible spending account (FSA)
Employee rewards program
Group life and AD&D benefits
Education reimbursement
Long-term disability
Physical Demands & Work Environment:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit, stand, and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The noise level in the work environment is usually moderate.
Disclaimer:
The above statements are intended to describe the general nature and level of work performed and not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
About Consumer Cellular:
Consumer Cellular is a top-rated wireless carrier that provides no-contract cellphones and service plans primarily to those 50+. The company has been an approved AARP Provider for over 10 years and offers AARP members special discounts on service. Founded 24 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, Consumer Cellular is privately held with about 2,000 employees. The Portland, Ore.-based company utilizes the nation"s largest voice and data networks, which covers more than 300 million people or 99 percent of the U.S. population. Consumer Cellular"s wireless phones and plans are sold nationwide at leading retailers such as Target, as well as direct to consumers at ConsumerCellular.com or . The company has been ranked on the Inc. 5000 list for 11 years in a row. Consumer Cellular received the highest score in the non-contract value segment of the J.D. Power 2016 (V2) 2019 (V1) Wireless Non-Contract Customer Care Performance Studies of customers satisfaction with wireless customer care experience. Visit jdpower.com/awards. For cellphone tutorials, features, applications and company news, connect with Consumer Cellular on Facebook, Twitter and YouTube.
Pre-employment background check and drug screen is required.
Employment Type: Full-Time
