Night Auditor Job Description in Fairport, NY, US:Position:Overnight Audit-Front Desk -Location:Fairport, NY, USAs the Night Auditor in Fairport, NY, you have the opportunity to make a difference in the experience of weary travelers checking into a clean and comfortable room during the overnight shift.Your role involves reviewing the previous day's operations meticulously to ensure accuracy and provide valuable insights for the management team the next day. Here are key responsibilities of the Night Auditor:Maintain Accountability :Ensuring timely and accurate processing of all hotel records from the prior day to provide essential data for management decisions.Create Memorable Guest Experiences Engage with guests during check-out, showing genuine care and interest in their stay to address any issues they may have encountered.Deliver Exceptional Guest Service: Assist tired guests checking in during the night shift efficiently and courteously to help them settle in smoothly.Provide Helpful Assistance: Be the go-to person for guest inquiries and requests overnight, striving to exceed expectations with informative and prompt responses.Ensure Safety and Security: Adhere to established safety and security protocols, proactively address potential issues, and take on the role of the 'manager on duty' if needed, demonstrating a serious commitment to guest and property safety.Responsibilities:Conduct night audit duties accurately and efficiently to ensure the smooth operation of the hotel during overnight hours.Review and reconcile daily transactions, including room charges, sales, and revenue reports.Handle guest check-ins and check-outs during late-night hours, providing exceptional customer service.Utilize reservation software to manage room bookings and guest inquiries effectively.Maintain security by monitoring surveillance cameras and ensuring the safety of guests and the property.Qualifications:This role requires good verbal and written English communication skills, with experience in a hotel or related field preferred.An accounting background is also preferred but not required although a strong, accurate attention to detail is necessary.Previous experience working the front desk is preferred. You must be able to handle cash or credit transactions and have front-office software proficiency.This job requires light work -- exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull, or otherwise move objects.From time to time, you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. This role may be asked to assist with van service --if so a valid driver's license will be required. Long hours, many of which may be spent standing, as well as the ability to work independently are essential.This job is the overnight shift hours of 9pm-7am primarily.Schedules do vary week from weekAbout Company:When you become part of the Woodcliff team, you enter into a rich tradition of extraordinary hospitality that spans over 35 years. We are dedicated to fostering an environment of support and respect, where our team members are inspired to tap into their innate professional abilities and excel in their careers while genuinely enjoying what they do – serving our valued guests.**As of April 2024-We're thrilled to announce that Spa Woodcliff at Woodcliff Hotel & Spa has been awarded 'Best New or Newly Renovated Spa' in the United States by American Spa Magazine**With a multitude of awards, we have been named the Best Hotel in Rochester. Woodcliff Hotel & Spa has a 30-year legacy of exceptional hospitality. Our iconic hotel, spa, restaurant, and golf course, are quietly situated atop the highest point in Monroe County, offering stunning views of the Bristol Hills and Rochester skyline.
