Job Summary: We are looking for a 2nd Shift Service Writer to join our team here at Sternberg International, Evansville! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.BenefitsMedical and dental insurance401k Plan* PTOLife insuranceShort-term disabilityGrowth opportunitiesEmployee discountsFamily-owned and operatedResponsibilitiesMeet with customers and determine their needs for repair and/or service of their vehicle issuesIncrease customer satisfaction by building customer relationsMaintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relationsMonitor the progress of each vehicle throughout the evening, and update customers frequentlyIncrease profitability by maximizing sales & executing retail promotionsOversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion timesOversee and participate in quality controlCompleting and closing customer invoicesParticipate in the development and documentation of standard operating procedures as appropriateWillingness to be trainedLight help cleaning of the shop when necessaryQualificationsHigh school diploma or equivalentValid driver's license & clean driving recordMust be able to pass a routine drug test and background checkAutomotive service advisor experience (preferred)Ability to read, write and speak English fluentlyAbility to concentrate and accomplish tasks despite interruptionsMultitasking skillsProficient use of computers/business machinesMust be able to work evening shift hours 2:30pm-11:30pmAbout Us: Customers have trusted Sternberg Automotive Group for over 60 years! We are a humble, family-owned dealership with locations across Southern Indiana and in Louisville, Kentucky. Our group provides services for just about every facet of the transportation industry - Cars, Trucks, Leasing, Rental, Parts, Vehicle Repair, Equipment, Collision Repair - you name it, we have it! Our enthusiasm and excitement for automobiles as well as delivering exceptional customer service has made us a go-to regional automotive destination. The Sternberg Automotive group demonstrates the same local, family business atmosphere at all our dealerships since all are still run by the Sternberg Family!We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
