Job Description and Duties Under supervision of the Staff Services Manager I (SSM I), the MST is responsible for providing excellent customer service in the call center environment related to the IV-D Child Support cases and private Non IV-D Child Support cases in the Call Center 1, Customer Service Section, Program Support and Customer Service Branch within the Operations Division. You will find additional information about the job in the .
Working Conditions DCSS is a diverse, family-friendly organization. The headquarters office is located in Rancho Cordova convenient to Highway 50, with free parking, close to restaurants and shopping. The facility consists of standard office workspace, within a 2-story building, and may require sitting for long periods of time while using a personal computer, reviewing documents, and attending meetings. The position requires occasional travel to off-site meeting locations, conferences, or training. The work environment is fast paced and requires the incumbent to be flexible, use good time management practices, and effectively identify priorities to complete assignments timely.
Telework may be offered for this position under Government Code 14200 for eligible applicants residing in California; however, changes to the telework program are at the department's discretion. Remote-centered employees may be required to report in person to Rancho Cordova headquarters and/or offsite events or locations, as determined by management, and will be required to utilize a shared workspace or "hotel" when working in the office. Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. Fingerprint/Criminal Record Clearance is required before hire.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Demonstrate a capacity for assertiveness, firmness and discretion in communications with the public and departmental personnel, while maintaining courtesy, efficiency and effectiveness. Maintain a professional demeanor and flexibility when faced with frequently changing circumstances. Maintain consistent and excellent attendance; timeliness is a must. Ability to interpret, apply, and/or explain provisions of governmental rules and regulations and departmental procedures and policies. Ability to learn rapidly; follow directions; communicate effectively in writing; communicate effectively and tactfully with other staff and the public in person and over the telephone. Knowledgeable in Microsoft Outlook, Word, Excel and Teams Benefits Benefit information can be found on the CalHR website and the CalPERS website.
Additional Application Instructions A completed application package must be received in the Human Resources Branch or postmarked by the final filing date and include the following:
On the Examination/Employment Application (STD. 678) enter the Job Control Number and Position Title in the "Examination(s) or Job Title(s) For Which You Are Applying" Section.
"To" and "From" dates (Month/Day/Year) & total hours worked per week for all employment history listed on the STD. 678.
Name, address, & phone numbers of current & former employers and supervisors MUST be listed on the STD. 678.
Cover Letters, Resumes, Statement of Qualifications, etc. DO NOT replace the required STD. 678.
"To" and "From" dates (Month/Day/Year) listed on the Resume (if applicable).
Do not include your Social Security Number, method of eligibility, or LEAP information in your application package.
All required documents listed in the "Required Application Documents" section must be submitted.
Failure to provide the information listed above may disqualify you from consideration for this recruitment.
Electronic applications submitted through your Cal Career account are highly recommended. Applications submitted electronically must be received by 11:59 p.m. on the final filing date.
If you are unable to apply electronically through your Cal Career account, please mail the required application package to the mailing address provided above in the "Application Instructions" section. Applications submitted by mail must be postmarked before or on the final filing date. Mailed applications must include a signature.
If you are using education to meet the Minimum Qualifications for this position, please submit a copy of your unofficial college transcript(s) or diploma. An official, sealed college transcript(s) will be required upon appointment to the position.
For all questions regarding your Cal Careers account, you may contact the Cal Career Unit at .
All other questions you can send an email to or call .
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Other - Cover Letter - A cover letter is required and must be included,
