Job Title: Mortgage Servicing Specialist I (level II possible depending upon experience)
Dept: Mortgage Servicing
Position Location: 1000 St. Albans Dr.; Raleigh, NC 27609. This is a hybrid position.
Your impact: As a Mortgage Servicing Specialist I, you'll have the opportunity to use your detail orientation and accuracy talents to prepare reports, process loan payments, administrate insurances, and maintain accounts. You'll also have the opportunity to use your problem solving abilities and relationship-building skills as you work with our members, vendors, and other institutions to provide our members with a great experience as you assist them with all of their mortgage servicing needs.
The contributions you can anticipate making: Updating and maintaining mortgage information by posting payments, setting up new loans, updating member information, processing payoffs, researching accounts, and handling insurance, curtailments, and adjustments.
Responding to all member enquiries (phone, email, mail, secured messages, etc.) and working with other departments or outside sources to meet their needs and resolve their issues.
Helping the members with their concerns or problems, in a timely manner, by either resolving them personally or coordinating the resolution through the appropriate department and then following up to ensure the member was satisfied with the resolution.
Monitoring and completing all assigned reports to help the department achieve its goals and reporting requirements.
Maintaining knowledge of Coastal's products/services and the Loan Servicing Department's policies, procedures, and products so you may confidently resolve member issues.
Maintaining knowledge of and completing tasks in accordance with compliance regulations including Fannie Mae Servicing Compliance, the Truth in Lending Act (TILA), Homeowners Protection Act, Real Estate Settlement Procedures Act (RESPA), and Consumer Financial Protection Bureau (CFPB) policies.
To be successful in this role, you will be: Someone who enjoys creating a positive first impression and creating rapport with others.
An individual who derives satisfaction from taking a concern or problem and seeing it through to resolution.
Someone who's comfortable handling confidential information and enjoys working with details.
An organized person for whom time management and the ability to establish priorities comes naturally.
Someone who has the natural tendency to be accurate, spot errors, and likes things to be "right."
Interested? Here's what we need to see on your resume: Experience:
One year of loan servicing experience or experience in a role involving loan products and lending regulations.
Mortgage accounting experience preferred.
Education: High school diploma or equivalent.
For consideration visit . You can also scroll back up to the top of this page to the "Apply Now" section. Deadline for Application: All resumes must be received on or before 5/7/2024
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at . Request for reasonable accommodation will be considered on a case by case basis.
"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together." -Tyler Grodi, CEO
VEVRAA Federal Contractor
Equal Opportunity/Affirmative Action Employer
Minority/Female/Disability/Veterans
