Mortgage Operations Supervisor

Mortgage Operations Supervisor Location Hybrid remote in Denver, CO : Pay Range: $ 76,800.00 - $ 94,100.00 We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See for a high-level overview of our benefits package and bonus offerings. Remote Eligible: Yes/Hybrid General Purpose of the Position Supervises the day-to-day activities of the mortgage services department. Directs and coordinates activities of the Mortgage Services personnel. Responsible for assisting with the direction and administration of Mortgage Services department. May act as Mortgage Services Manager when necessary. Is responsible for training, coaching and the direction of Mortgage Services staff as needed. Assist all departments and branch locations on policy and procedures as they relate to Mortgage Services functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES (includes the following). May perform other duties as requested or assigned
Analyzes credit worthiness including character, capacity, collateral, capital, and economic conditions. Reviews underwriting decisions with Mortgage Loan Underwriter, as needed, to ensure compliance with loan policy, including properly documented exceptions. Ensures Mortgage Loan Underwriter and Sr Mortgage Loan Underwriters evaluate applicant employment history, income including overtime, bonus, and commissions, borrower assets, borrower credit, and property condition meet Credit Union and/or Fannie Mae Guidelines. Ensures Mortgage Loan Processors are managing pipeline of loans and all activities involved with those loans throughout loan process. Assists in monitoring timeliness of loan pipeline and provides support when necessary Process mortgage loans from applications received; submitting to underwriting, clearing conditions and obtaining final approval. Ensures timely receipt and proper completion of all documents in accordance with established procedures; organizes documentation in established file order for underwriter review Deliver clean, complete and accurate files to both underwriting and closing. Ensure pricing and fees are accurately reflected on each transaction and obtain and review all necessary appraisals, title and tax certificates, credit documents, mortgage insurance, flood and hazard insurance, HOA certificates, subordination agreements and other documents as required Create new loan servicing strategies to align with a constantly changing regulatory environment Update servicing system with changes or modifications Manage, review and implement new loan set-up/first payment process and procedure Reconciles and balances mortgage area general ledger accounts on a daily and monthly basis Process all tax and insurance payments for 1st Mortgage Loans Perform annual escrow analysis on all 1st Mortgage Loans Manage non-escrow and escrow accounts for property taxes, homeowners and flood insurance and mortgage insurance Reviews and analysis various reports to ensure compliance with credit union and vendor guidelines Process loan payoff and review and set-up new loans Positively lead quality improvement process to ensure that all actions are driven by positive member care initiatives Coaches and leads staff in all mortgage department processes including; processing, underwriting, closing, funding, and servicing loans to the highest quality levels Participates in mortgage teams for quality control, underwriting compliance, and policy and procedure updates Monitors escrow analysis process for escrow administration function Directs the daily activities and duties of mortgage processing staff Acts as primary liaison between mortgage investors, and other related vendors Reviews and recommends improved operating policies and procedures and ensures the proper implementation and maintenance or approved changes Reviews audits and provides input on procedures necessary to cure deficiencies. Complies with all quality control requirements of HUD, FNMA, FHLMC, VA, and other regulatory agencies in the direction of the processing staff and their business development efforts Support department and verify that operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, and audit standards to control processes to improve effectiveness. Recommends enhancements and additional services to increase Mortgage products and member satisfaction Monitors loan pricing and other competitive factors in the marketplace Adhere to all Federal and State laws and regulations applicable to the credit union, including the Bank Secrecy Act and OFAC. May act as Mortgage Services Manager as needed Responsible for compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Bank Secrecy Act (BSA) and the Anti Money Laundering Act, including monitoring for such illegal activity as it applies to this position. Conduct interviews and provides recommendation for employment and/or promotion with support of Human Resources Team Promotes employee development through effective planning, verbal and written communications, and cross-training. Track individual progress and conducts performance appraisals. Formulates and implements corrective actions as needed. Support individuals with development plans and professional goals. Partner with other departments and branches to create a quality member experience. Monitor productivity and service quality of Lending Call staff for handling of all mortgage and consumer loan applications to ensure consultative conversations for member best interest. Analyze metrics and make recommendations for changes and improvements to lending call staff to ensure best results for member and organization. Review and respond to member surveys regarding the credit union experience. Oversees department security and responsibilities during hours of operations. Facilitate department, team, and one on one meetings; coaching; and huddles to communicate policies and procedures, business goals, training, organization updates, and individual/team metrics. Independently demonstrates problem solving skills to effectively resolve member and employee concerns and issues. Other duties as requested or assigned. Requirements EDUCATION AND EXPERIENCE Bachelor's degree (B.A.) from four-year college or university; or three to four years related supervisory and/or mortgage experience and/or training; or equivalent combination of education and experience.
Strong mortgage product underwriting, servicing, and management experience Payment processing, custodial account reconciliation, payoff and month end remittance Experience in a management role within residential mortgage loan servicing specifically with Fannie Mae Knowledge of tax disbursement and servicing requirements Extensive understanding of investor (FNMA/FHLMC) and mortgage insurance guidelines relating to servicing first mortgage loans Ability to organize and lead a team of staff in identifying issues, creating and implementing solutions to routine and non-routine department needs, as well as work independently. OTHER SKILLS AND ABILITIES Ability to operate standard office machines, PC and CRT. Knowledge of Regulation B, Regulation Z, and the secondary mortgage market. Ability to apply oral and interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization. PHYSICAL DEMANDS While performing the duties of this job, the employee is typically required to sit for long periods. The employee continually is required to talk or hear. The employee is occasionally required to stand, walk, stoop and reach with hands and arms. The employee will occasionally lift and/or move up to [10] pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. [Limited travel required to visit CU locations as needed.]
Core Competencies MEMBER FOCUSED Seeks and uses first-hand member information to improve products and services. Acts with the member in mind. Is never satisfied.
COOPERATION AND TEAMWORK Can inspire and motivate entire units or organizations. Blends people into teams when needed and leverages individuals' strengths. Willing to balance support for organizational initiatives over own department needs. Can be counted on to exceed goals successfully.
DECISION QUALITY Conveys a sense of urgency for arriving at a decision, when appropriate. Has an opinion, takes a stand. Is able to build upon other's ideas and facts to form a better decision.
PROBLEM SOLVING Seeks opportunities for different and innovative approaches to addressing problems while prioritizing urgent issues. Brings issues to closure. Challenges and supports decisions of direct reports through coaching to the best outcome.
ACTION ORIENTED Overcomes procrastination through execution. Places a top priority on getting results.
ADAPTABLE Embraces and drives change. Assists others through transitioning to a new state. Is self-aware of areas of opportunity and strengths.
INNOVATION Creates an environment that encourages innovative solutions or improvements and fosters experimentation for the benefit of the members. Recognizes and rewards those who take initiative with new approaches and act in a creative manner. Assesses, manages and takes calculated risks to achieve goals. Constantly looks for ways to improve products, processes and infrastructure of the organization to enhance employee and member benefit. Stays abreast of current and future trends both in and outside of industry to forecast and build future business vision including on-going evaluation of future directions and associated risks.
STRATEGIC AGILITY Thinks/plans strategically. Understands the organization's vision, mission, and goals and can articulate to others. Defines/owns vision/purpose and aligns ideas to inspire others to follow. Looks to the future and adjusts strategic actions and goals based on anticipated future state.
LEADING COURAGEOUSLY THROUGH VISION AND VALUES Makes decisions and acts in ways consistent with our core values; demonstrates the courage to do what is right despite personal risk or discomfort. Challenges others to make tough choices. Communicates a compelling and inspired vision or sense of core purpose and makes the vision sharable by everyone.
MARKET KNOWLEDGE & COMPETITIVE MINDSET Knows the basics of the market and business context. Aware of local and national competitors. Understands the similarities and differences of our business model to other financial institutions. Brings forth ideas to keep our business competitive.
FISCAL RESPONSIBILITY Fosters an environment that encourages fiscal responsibility. Maintains and applies a general understanding of financial management principles to ensure decisions are fiscally sound and responsible. Prepares and manages the budget for area of responsibility. Uses cost-benefit thinking to align priorities. Identifies cost effective approaches. Brings forward any financial concerns to the attention of Senior Management.
We are an Equal Opportunity Employer, Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity/Religion/National Origin. Experience Required 4 year(s): Related supervisory and/or mortgage experience and/or training, or equivalent combination of education and experience. Education Required Bachelors or better