What challenge awaits you?You will be an integral member of theProduct Teamand will manage relationships with various internal and external touch points.As subject matter expert you will be visible to our sales and product organization and will provide regular feedback which would help Bloomreach become best in class forMobile Messaging Channels.Our omni-channel messaging capability is a key component of our platform and enables Bloomreach to deliver personalized experiences for end customers. It's important you'll understand how our customers are working with data and how it contributes to reaching their business outcomes.Without data, there is no personalization,so keeping the reliability and scalability of the solution is a must.Your job will be to:Provide market insights to the product teams to drive the roadmap strategyPosition the best solution in mobile messaging area to the prospect / customer needHave intimate knowledge of local SMS compliance rules and requirements for successful customer enablement.Onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns and ensure SMS best practices are followed.Coordinate and communicate with internal stakeholders (engineering, design, product marketing, product research, client-facing teams, partnership teams) from both the business & technical side.Create and maintain a consistent voice in the area of mobile messaging across the whole organizationWrite clear and concise documents to support new and existing productsWork collaboratively with cross-functional teams to ensure that you help deliver on their goalsConduct content audits and analyze user feedback to identify areas for improvementYou have the following experience and qualities:Professional experienceIn-depth Knowledge of SMS and MMS as well as TCPA, CTIA, TCR & CWTA complianceIntimate knowledge on how to onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaignsExcellent understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)Experience of vendor management and commercial negotiationsHave the confidence to support Pre-Sales and Post Sales engagementsVendor management experienceExposure to Vendor Contract management and billing conflict resolutionKeen eye for data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to achieve goals set for the productManage the end-to-end Customer Onboarding processAbility to delivering Product Training SessionsTech savviness - the ability to understand a product that is heavily built around databases and omni-channel messaging in mindExperience in product management for a messaging or software company is an advantage, but not requiredPersonal qualitiesAdaptable and flexible - Willing to explore new technologies, new business models, willingness to grow as a personDetermined - The ability to make difficult decisions and trade-offs and follow throughCommunication skills - Motivation and willingness to handle difficult situations and being able to talk to customers, internal stakeholders and partner organizationsIndependence and self-organization to navigate you through ambiguous situations, being able to prioritize the right things to work on, while juggling multiple projects in different stages of maturityWe are looking for a candidate who has the following experience:In-depth Knowledge of SMS & MMSBroad understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)Experience in Vendor ManagementCommercial NegotiationContract ManagementBilling ManagementNew Account CreationCustomer Pre-Sales EngagementCustomer Post-Sales EngagementCustomer OnboardingCTIA & CWTA complianceTCPA ComplianceDelivering Product Training SessionsExcited? Join us and transform the future of commerce experiences.
