PURPOSE STATEMENT: The Milieu and Program Development Specialist assists the Vice President of Residential and Youth Development in the delivery, and oversight of training services in assigned Acadia facilities. Conducts facility programmatic reviews and investigations, makes recommendations for performance improvement and aids program delivery. Must be able to perform these duties and serve as a professional role model to trainees, facilities, operations staff, and outside vendors or customers. Must positively reflect and convey the Acadia Residential Standards of Care, philosophies, culture, and practices.
ESSENTIAL FUNCTIONS: Conduct training and programmatic needs assessment activities: Coordinate, design, disseminate, collect, analyze, and report facility training and program development needs. Seeks methods to improve current facility training practices/processes by identifying problems and proposing solutions, as necessary to include program review and clinical systems review. Develop training curriculum and related activities: Develop goals and objectives for training modules. Incorporate and integrate the results of research into the curriculum. Includes word processing, layout, design, and organization of training materials. Develop handout materials and interactive learning activities to facilitate the transfer of learning. Must be able to travel up to 75% of time and will coordinate all logistics related to facility and corporate-sponsored training: Assist in tracking training delivery and attendance. Facilitate participant registration, certificates of completion, and follow-up evaluation activities. Obtains/maintains certification as a Master Instructor for Handle With Care Behavior Management System and obtains/maintains Certified Trainer status for Nurtured Heart Approach Certified Trainer. Training preparation and delivery: Conduct training sessions to meet staff/facility needs. Identify and arrange for other training personnel to meet specific facility needs. Maintain standards for training. Assist in training, supervising, and monitoring the performance of facility and regional trainers. Participate in technical assistance activities. Assist in coordinating and delivering "start-up" training. Consult with administrators on program effectiveness. Provide support as needed to CBS and MFS Department and facility staff. Contribute to policy development. Involvement in committees related to training-related issues. Develop and/or contribute to corrective action plans for the resolution of problematic issues in assigned facilities. STANDARD EXPECTATIONS: Complies with organizational policies, procedures, and performance improvement initiatives and maintains organizational and industry policies regarding confidentiality. Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team. Develops constructive and cooperative working relationships with others and maintains them over time. Encourages and builds mutual trust, respect, and cooperation among team members. Maintains regular and predictable attendance. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: Five to ten years of experience with a proven record of development and delivery of behavioral health training. Knowledge of statistics, data collection and survey design. Database management and/or development. Bachelor's Degree in healthcare or related field, Master's degree preferred. Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint. Knowledge of office administration procedures with the ability to operate most standard office equipment. Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality. Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external. Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level. Self-motivated with strong organizational skills and superior attention to detail. Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes. Capable of working within established policies, procedures and practices prescribed by the organization. English sufficient to provide and receive instructions/directions. LICENSES/DESIGNATIONS/CERTIFICATIONS: Handle With Care Behavior Management System Master Instructor Nurtured Heart Approach Certified Trainer
