Member Services Representative

Job summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service.Greet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities.
Job seniority: entry level
Responsibilities
• Greet members, prospective members and guests, providing exceptional customer service.• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.• Check members into the system. New member sign-up. Take prospective members on tours.• Facilitate needed updates to member's accounts.• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.• Assist in maintaining the neatness and cleanliness of the club.
Requirements
• Customer service background preferred.• Basic computer proficiency.• A passion for fitness and health.• Upbeat and positive attitude! Punctuality and reliability is a must.• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.• Strong listener with the ability to empathize and problem solve.• Demonstrate diplomacy in all interactions while using appropriate behavior and language.• High School diploma/GED equivalent required.• Must be 18 years of age or older.
Benefits
• All staff will also receive a free Black Card membership after 90 days of employment.• Eligible for benefits if regularly scheduled and work at least 30 hours per week.• Benefits effective on first of the month following date of hire.• Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.