Member Service Representative

Job Type

Full-time

Description

A successful Member Service Representative, will build and maintain strong relationships with members and teammates, while completing routine teller transactions as well as receiving and processing memberships, checking/loan applications, and opening new services for members. They will also listen for the opportunity to suggest/sell new credit union services which will assist members in meeting their financial goals.

Requirements

Position Requirements

Maintain member and credit union confidentiality at all times
Well-developed interpersonal skills and the ability to effectively communicate, work and interact with others
Development and maintenance of various reports used throughout the organization
Working knowledge of all credit union products and services, including, but not limited to credit granting criteria, documentation required for each type of loan and the computation of interest rates
Operate ITMs and cash recyclers
Ability to ask for, begin, and see a loan through to its closing
Opening, updating, and closing of all types of accounts
Assist peers when needed
The ability to evaluate problems and make independent decisions following established credit union policies and procedures
Must be enthusiastic, self-motivated and member service oriented
Understand and maintain vault policies and procedures
Ability to handle a fast-paced environment and multi-task
Ability to operate computer applications
Answering phone calls and providing expertise when customers call in through our automated system
Responsible for maintaining a clean and orderly branch
Intermediate mathematical skills required (i.e. calculations, use of decimals to compute ratios and percentages, fractions, etc.)
Candidate Requirements High school diploma or equivalent
Experience in a customer service position, preferably in a financial institution, which included duties such as operating and balancing a cash drawer and/or providing face-to-face customer assistance preferred, but not required
Willing to work flexible hours, including Saturdays
Must have reliable transportation - we are not hiring for a specific location so you must be able to travel from branch to branch when needed
Ability to rotate throughout various GMFCU branch locations, specifically during training and on the as needed basis upon conclusion of training, including Downtown St. Louis, Affton, West County, St. Peters, North County, South County, and Shiloh, IL